Field service - South Africa
Cognizant
Johannesburg, Gauteng
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Job Summary
Key Responsibilities
Provide on-site technical support to end users for hardware, software, and network-related issues.
Install, configure, and maintain desktops, laptops, printers, and peripheral devices at client locations.
Troubleshoot and resolve IT incidents and service requests within defined SLAs to ensure minimal downtime.
Perform routine maintenance and system health checks to ensure optimal performance of IT infrastructure.
Support IT Service Management (ITSM) processes , including incident, problem, and change management.
Coordinate with remote support teams and cross-functional departments to resolve complex technical issues.
Execute remote desktop support strategies when required, ensuring seamless hybrid support coverage.
Maintain accurate documentation of service activities, issue resolutions, and asset updates.
Monitor system performance and proactively identify potential issues before they escalate.
Ensure compliance with IT policies, security standards, and data protection protocols during field operations.
Assist in deployment projects , including hardware rollouts, upgrades, and migrations.
Provide basic user training and guidance on IT systems and tools to enhance productivity.
Collect and analyze user feedback to improve service quality and customer satisfaction.
Liaise with vendors and third-party service providers for hardware replacements and escalations.
Participate in continuous improvement initiatives to enhance IT support processes and efficiency.
Required Skills & Qualifications
Strong knowledge of desktop support, networking fundamentals, and operating systems (Windows/Mac)
Experience with ITSM tools (e.g., ServiceNow, Remedy, Jira Service Management)
Good understanding of hardware troubleshooting and repair
Familiarity with remote support tools and hybrid work environments
Excellent problem-solving and communication skills
Ability to work independently in field environments
Valid driver’s license (if travel is required)
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Johannesburg?
Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Indeed · Posted 1 weeks ago