Field IT Support Technician (Callout)

About Us

Cyber Fix is a well-established IT services and computer repair company on the KZN South Coast. We support a range of business clients including schools, professional firms, hospitality businesses, and retailers across the Port Edward to Hibberdene corridor. We're a small, professional team and we take pride in delivering reliable, personal IT support that big-city companies can't offer our local clients.

The Role

We're looking for a skilled, self-motivated Field IT Support Technician to join our team. This is a callout-based role — you'll be on the road visiting client sites across the South Coast, diagnosing and resolving hardware, software, and networking issues. When not on callout, you'll assist with workshop repairs and in-office support at our Uvongo base.

This role suits someone who enjoys variety, works well independently, and takes pride in solving problems quickly without hand-holding.

What You'll Be Doing

On-site hardware and software troubleshooting at client premises (businesses, schools, professional offices)

Setup, configuration, and maintenance of desktops, laptops, printers, and peripherals

Basic networking — router setup, Wi-Fi troubleshooting, cable patching, and connectivity diagnosis , cable installations.

Windows and Microsoft 365 support and administration

Workshop repairs when not on callout (hardware diagnostics, screen replacements, OS reinstalls, data recovery)

Logging jobs and updating clients on progress professionally and promptly

Representing Cyber Fix professionally at all client sites

What We're Looking For

Minimum 3 years of hands-on IT support experience (not call centre — real bench and field work)

Strong Windows troubleshooting skills (Windows 10/11, Microsoft 365)

Solid understanding of basic networking (TCP/IP, routers, switches, Wi-Fi)

Hardware repair experience — laptops, desktops, printers

Excellent communication and client-facing manner — you will be the face of the business on site

Ability to work independently and manage your own time in the field

Valid South African driver's licence and own reliable vehicle (essential — vehicle allowance provided)

Honest, reliable, and punctual — non-negotiable

Advantageous (not required):

CompTIA A+ or N+ certification

Experience with POS systems, surveillance/CCTV, or school IT environments

Familiarity with remote monitoring or ticketing tools

Its a requirement for you to have your own vehicle.

What We Offer

R8,500 – R11,000 per month basic (depending on experience)

Vehicle allowance / travel reimbursement for all client callouts

Stable, long-term employment with a company that has been on the South Coast since 2015

Varied work — no two days are the same

Small team environment where your work is noticed and valued

Opportunity to grow as the business expands its client base

Pay: R8 500,00 - R11 000,00 per month

Application Question(s):

• Do you have your own car ?

Experience:

• IT Technical Support: 3 years (Required)

Work Location: In person