Facilities & Contractor Manager

Location: Cape Town

Job Purpose

Manage and oversee outsourced facilities management contracts and service providers to ensure the delivery of safe, compliant, cost-effective, and high-quality facilities services across all company sites. Act as the primary interface between the organization and service providers to ensure contractual obligations, service level agreements (SLAs), regulatory requirements, and operational standards are consistently achieved, supporting a safe, efficient, and fit-for-purpose workplace environment.

Who You Are:

• You are highly competent
• You are an expert in your field
• You have built trust relationships
• You have excellent interpersonal skills
• You are passionate about the quality of your work
• You have a reputation for getting the job done right first time

What you’ll have done before:

Baseline:

• NQF Level 7 BSc Engineering or BTech in Facilities Management Building Services or related field.
• 8 years’ experience in Facilities Management & Project Management
• Minimum 3 years' experience managing outsourced service providers.
• Experience in contract management and SLA monitoring.
• Experience managing multidisciplinary facilities services across multiple sites.
• Excellent analytical skills and problem-solving skills.
• Knowledge of HSEQ and statutory compliance requirements.
• Performance management and continuous improvement focus.

Advantageous:

• Registration with a recognised professional body in the Built Environment (e.g. ECSA, SACAP, SAFMA).
• Facilities Management Professional (FMP), Certified Facility Manager (CFM), or equivalent certification.
• Project Management qualification or certification.
• Experience managing facilities management services across multiple sites within a large corporate or industrial environment.

Exciting Challenges you might face in the role

• Lead the delivery of integrated facilities management services across multiple sites while balancing operational, financial, and stakeholder requirements.
• Manage complex outsourced service provider relationships, ensuring high performance, contractual compliance, and continuous service improvement.
• Resolve complex facilities, infrastructure, and maintenance challenges to support safe, efficient, and uninterrupted business operations.
• Drive cost optimization, operational efficiency, and workplace improvement initiatives while maintaining service quality and governance standards.
• Operate effectively in a dynamic environment, managing changing priorities, business continuity risks, after-hours incidents, and emergency response requirements.

What you’ll be doing

• Manage the end-to-end outsourced facilities management contract ensuring effective governance, service continuity, and compliance with contractual obligations.
• Manage the maintenance and operational integrity of buildings, infrastructure, and workplace facilities to ensure a safe, secure, and functional working environment.
• Ensure outsourced providers comply with company HSEQ standards, policies,procedures and applicable legal and statutory requirements.
• Monitor and assess contractor compliance with health, safety, environmental and quality standards through regular inspections, audits and performance reviews.
• Manage facilities management budgets and expenditure to ensure effective allocation of resources and alignment with operational requirements.
• Review and approve contractor invoices and payment certificates and supporting documentation to ensure accuracy, contractual compliance, and value for money.
• Build and maintain strong relationships with internal stakeholders, service providers, and site management to ensure facilities services meet operational requirements and business expectations.
• Develop, implement and monitor facilities management KPIs and performance metrics to measure service delivery effectiveness, operational efficiency, and contractor performance.
• Analyse service performance trends against agreed SLAs, contractual obligations, and business requirements, ensuring accountability and continuous improvement.
• Coordinate and oversee facilities-related projects delivered by outsourced contractors, ensuring alignment with business requirements and operational objectives.
• Coordinate and oversee facilities-related projects delivered by outsourced contractors in line with business requirements and approved plans.

Job Advert Closing Date: All job adverts close five days after date posted

Engen’s approved Employment Equity plans and targets will be considered as part of the recruitment process.

We welcome applications from people with disabilities. Let us know how we can accommodate you to participate in the recruitment process.

Important Information:

• The appointment will be made in line with Engen's Employment Equity Strategy.

• All applications must be submitted to the contact person/ numbers provided & in the manner requested.

• If not submitted by the closing date, your application will automatically not be considered.

• Engen does not guarantee that you will be called for an interview or appointed by virtue of your application.

• Engen reserves the right not to make an appointment.

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