Experienced debt review Team Leader
Debt Relief Group
Durban, KwaZulu-Natal
Administrative and clerical roles handle the day-to-day paperwork, scheduling and record-keeping that keep SA businesses running, and are a popular path for matriculants with strong organisation skills.
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Job description
We are seeking an experienced and results-driven Debt Review Team Leader to lead and support our Debt Review Department. The successful candidate will be responsible for managing a team of debt review consultants, ensuring regulatory compliance, driving performance, and delivering excellent customer service throughout the debt review process.
Key Responsibilities
- Lead, motivate, and manage a team of debt review consultants and administrators.
- Monitor daily performance, productivity, and quality standards.
- Ensure compliance with all applicable debt review regulations and industry requirements.
- Provide coaching, training, and ongoing support to team members.
- Manage workflow, case allocation, and turnaround times.
- Resolve escalated client and creditor queries professionally and efficiently.
- Conduct performance reviews and implement improvement plans where required.
- Prepare and submit management reports on team performance and departmental targets.
- Drive the achievement of departmental KPIs and business objectives.
- Maintain high standards of customer service and client satisfaction.
Minimum Requirements
- Minimum 3–5 years' experience in the Debt Review industry.
- At least 1–2 years' experience in a supervisory or team leader role.
- Strong knowledge of debt review processes, NCR regulations, and industry practices.
- Proven leadership and people management skills.
- Excellent communication, problem-solving, and organizational abilities.
- Proficiency in Microsoft Office and debt review software systems.
- Ability to work in a target-driven environment.
Desired Attributes
- Strong leadership and decision-making skills.
- Results-oriented and self-motivated.
- High level of professionalism and integrity.
- Excellent attention to detail.
- Ability to manage multiple priorities and meet deadlines.
What We Offer
- Competitive salary.
- Performance-based incentives.
- Career growth and development opportunities.
- Supportive and professional working environment.
Pay: R7 500,00 - R10 000,00 per month
Work Location: In person
Good to know
What does this admin job pay?
This listing does not state a salary. As a guide, admin roles in South Africa typically pay R8 000 to R20 000 a month (indicative).
Do I need experience for admin jobs in Durban?
This admin role may ask for some experience or a relevant qualification. Read the listing for the specifics before you apply.
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Found on Indeed · Posted 1 weeks ago