Desktop Claims Validator (Buildings) Short Term Insurance

Empowering Africa’s tomorrow, together…one story at a time.

With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.

Job Summary

3-5 years' experience in Short-Term Insurance Claims

Experience in Building Claims Validation or Claims Assessment

Knowledge of residential and commercial building repairs and maintenance

Experience validating quotations, invoices, assessor reports, and claim documentation

Understanding of policy wordings and claim settlement proceduresThe Desktop Claims Validator is responsible for validating and assessing building insurance claims remotely, ensuring all claims are accurately evaluated, comply with policy terms and conditions, and are processed efficiently. The role involves reviewing supporting documentation, repair estimates, assessor reports, photographs, and supplier quotations to determine claim validity and settlement recommendations.Job Description

Purpose of the Role

The Desktop Claims Validator is responsible for validating and assessing building insurance claims remotely, ensuring all claims are accurately evaluated, comply with policy terms and conditions, and are processed efficiently. The role involves reviewing supporting documentation, repair estimates, assessor reports, photographs, and supplier quotations to determine claim validity and settlement recommendations.

Minimum Qualifications

• Grade 12 / Matric
• Relevant Short-Term Insurance qualification (advantageous)
• FAIS accreditation (advantageous)
• Certificate or qualification in Construction, Building Science, Quantity Surveying, or related field (advantageous)

Experience Required

• 3-5 years' experience in Short-Term Insurance Claims
• Experience in Building Claims Validation or Claims Assessment
• Knowledge of residential and commercial building repairs and maintenance
• Experience validating quotations, invoices, assessor reports, and claim documentation
• Understanding of policy wordings and claim settlement procedures

Key Responsibilities

• Validate building claims in accordance with policy terms and conditions.
• Review assessor reports, photographs, quotations, and supporting documentation.
• Verify the accuracy and reasonableness of repair and replacement costs.
• Identify inconsistencies, potential fraud indicators, and claim discrepancies.
• Ensure claims meet quality and compliance standards.
• Provide recommendations regarding claim approval, rejection, or settlement.
• Liaise with assessors, contractors, service providers, brokers, and policyholders.
• Maintain accurate claim records and notes on claims systems.
• Meet agreed turnaround times and service level agreements.

Skills and Competencies

• Strong analytical and investigative skills
• Excellent attention to detail
• Sound decision-making ability
• Knowledge of building construction and repair processes
• Strong communication and stakeholder management skills
• Computer literacy and claims system experience
• Ability to work independently and under pressure

Advantageous

• Experience in Property or Building Claims within the Short-Term Insurance industry.
• Exposure to loss adjusting or building assessment environments.

Education

Higher Diplomas: Business, Commerce and Management Studies (Required)Absa Bank Limited is an equal opportunity, affirmative action employer. In compliance with the Employment Equity Act 55 of 1998, preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.

Absa Bank Limited reserves the right not to make an appointment to the post as advertised