Customer Support Agent - Hermanus - Negotiable depending on experience
ExecutivePlacements.com
Hermanus, Western Cape
Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Job description
Recruiter: The Legends Agency
Job Ref: Customer Support Age..
Date posted: Thursday, June 11, 2026
Location: hermanus, Western Cape, South Africa
Salary: Market-related
SUMMARY: Join a fast-growing fintech authorised by the South African Reserve Bank.
POSITION INFO: Customer Support Agent - Hermanus - Negotiable depending on experience Join a fast-growing fintech authorised by the South African Reserve Bank. About Our Client The company is a fintech operating as an Authorised Dealer with Limited Authority (ADLA) under the South African Reserve Bank. The business delivers secure, tech-enabled financial services with a focus on innovation, agility, and service excellence. The Role: Customer Support Agent This role exists to provide professional, computer-based customer support across multiple digital channels including WhatsApp, Facebook, and inbound\/outbound calls. It contributes to the business by ensuring a smooth and positive user experience through account guidance and troubleshooting. The main focus areas include assisting with onboarding, resolving queries, and maintaining customer trust through accurate communication. Key Responsibilities Possess 1-3 years of experience in a customer support or online service role. Provide real-time support to customers via WhatsApp, Facebook, email, and phone. Assist users with onboarding and account verification queries. Troubleshoot technical or account-related issues with efficiency and empathy. Escalate unresolved issues to the relevant departments when necessary. Document customer interactions and maintain up-to-date records. Collaborate with compliance and operations teams to ensure seamless service delivery. Work scheduled shifts, including weekends and public holidays as required. About You 1-3 years of experience in a customer support or online service role. Strong written and verbal communication skills. Confident using computers, mobile apps, and online chat tools. Calm and professional when handling high-pressure situations. Fast learner with excellent attention to detail. Team player with a proactive and responsible attitude. Comfortable working shifts, including weekends and holidays.
Good to know
What does this customer service job pay?
This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).
Do I need experience for customer service jobs in Hermanus?
Many customer service roles in Hermanus are open to candidates with little or no experience. Read the listing for its exact requirements.
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Found on Linkedin · Posted 5 days ago