Customer Service Manager

Novus Holdings Ltd

Johannesburg, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description (preview)

We seek to appoint a dynamic and energetic individual to assume responsibility of a Customer Service Manager. Purpose of the Role: This role involves leading a customer-focused Customer Service team to deliver excellent service in a Call Centre environment, with a strong emphasis on key metrics such as CSAT/NPS, First Contact Resolution, and resolution times. The individual will coach and develop Customer Service Representatives to drive quality, productivity, and engagement, while owning opera…

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Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Johannesburg?

Many customer service roles in Johannesburg are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Adzuna" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Adzuna · Posted 1 weeks ago