Customer Service Coordinator - Parts

Location:

Midrand, ZA, 1685

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Requisition ID: 19343

IGT, where innovation meets entertainment on a global scale! From the casino floor to your mobile screen, we deliver thrilling, responsible, and unforgettable gaming experiences—powered by world‑class content, strong technical and commercial capabilities and nurtured by a culture of collaboration, accountability, and ownership.

Whether it’s spinning reels, placing bets, or enabling secure payments, we turn innovation into impact through disciplined execution and long‑term value creation. With a team of over 6,000 employees across 30+ countries and products delivered in more than 100 jurisdictions worldwide, we operate at scale while staying closely connected to costumers we serve. If you’re ready to bring your talent to a team shaping the future of entertainment, your next big move starts here - www.igt.com.

Responsibilities

We are looking for a highly organized and customer-focused Customer Service Coordinator - Parts to join our Logistics team. In this role, you will be responsible for managing the complete order-to-cash process, including customer quotations, sales order processing, shipment coordination, invoicing, and customer support.

The ideal candidate is service-oriented, detail-focused, and thrives in a fast-paced environment where customer satisfaction and operational excellence are top priorities

Key Responsibilities

Process and respond to customer inquiries, quotations, sales orders, and delivery requests.

Manage customer orders from quotation through delivery while ensuring agreed timelines are met.

Generate and maintain accurate shipping documentation and commercial invoices.

Coordinate shipments with freight forwarders, including tracking, tracing, and follow-up activities.

Provide customers with shipment updates and delivery information.

Monitor backorders and work with procurement teams when inventory replenishment is required.

Generate freight quotations as needed.

Investigate, manage, and resolve customer complaints in a timely and professional manner.

Maintain accurate and organized customer records and correspondence.

Collaborate closely with Logistics, Sales, Finance, Production, and Technical Services teams to ensure smooth order fulfillment.

Process Return Merchandise Authorizations (RMA) and create debit memos when required.

Support additional departmental projects and responsibilities as needed.

Qualifications

Previous experience in customer service, order management, logistics, supply chain, or a related field.

Proficient in Microsoft Office applications.

Strong customer service and relationship management skills.

Excellent verbal and written communication skills in English.

Strong organizational skills and attention to detail.

Ability to manage multiple priorities and meet deadlines.

Customer-centric and service-minded approach.

Strong problem-solving and follow-up skills.

Ability to work effectively with cross-functional teams.

Commitment to accuracy, quality, and continuous process improvement.

Proactive mindset with a focus on delivering exceptional customer experiences.

Preferred (Nice to Have)

Knowledge of shipment coordination and freight forwarding processes is preferred.

Understanding of Incoterms and international shipping practices is highly desirable.

Experience working with ERP systems or order management systems is an advantage.

Knowledge of gaming industry practices is a plus.

Keys to Success

Building collaborative relationships

Decision making

Drive results

Foster innovation

Personal energy

Self-leadership

IGT is committed to fostering a diverse, equitable, and inclusive workplace that reflects the global communities and customers we serve. We strive to create an environment where all employees feel valued, respected, and empowered.

IGT is an equal opportunity employer. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion or belief, sex, sexual orientation, gender identity, age, national origin, disability, or any other characteristic protected by applicable law. This commitment applies to all employment practices, including recruitment, hiring, promotion, compensation, benefits, training, and termination.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.