Customer Service Clerk - EPOL

Purpose of the role:

To deliver a service to customers in a professional manner to ensure repeat business by ensuring deliveries are made on time and in full.

Required Qualifications and Experience

• Grade 12
• 3 – 4 years customer experience environment

Skills and Attributes

• Verbal and written communication
• Computer literacy (SAP, Buhler , MTech and MS Office skills prerequisite)
• Report writing
• Interpersonal
• Relationship management
• Logical thinking
• Analytical thinking
• Presentation
• Numeracy
• Organizational awareness

Key Responsibilities:

Customer Service

• Demonstrate strong customer service skills and comply with all relevant procedures so that customer requirements are understood
• Actively manage the delivery process with the customer to ensure the product is delivered in full by ensuring clear communication with the customer, dispatch/weighbridge clerks, and production.
• Manage the uplift process to ensure that the relevant processes are followed to ensure that stock is retrieved, and that documentation is completed accurately
• Address customer complaints within the ambit of responsibility and escalate accordingly to your supervisor/Manager or during the debrief process
• Maintain a positive working relationship with the customer at all times by adhering to company values and excellent customer service practices
• Ensure that any concerns or issues related to deliveries en route are professionally and timeously communicated to the Transporter and Dispatch Clerks
• Manage processes related to delivery notes
• Ensure all orders from customers are placed and processed timeously
• Escalate slow/offloading to Supervisor for assistance

Estcourt

Closing Date: 27 August 2026