Customer Service Advisor - USA

Job Description Deliver a White‑Glove, Concierge‑Level Experience Are you passionate about delivering exceptional service and creating effortless customer experiences? Join our team as a Premium Member Support Specialist , where you’ll be the trusted point of contact for high‑value members and handle their needs with precision, warmth, and professionalism.

What You’ll Be Doing

• Provide elite, hands‑on member assistance to members, supporting benefit inquiries, claim status checks, eligibility questions, and healthcare navigation.
• Manage inbound and outbound calls, plus follow‑up support, ensuring every interaction is seamless and memorable.
• Partner with clinical, claims, and provider relations teams to resolve complex issues efficiently.
• Serve as the dedicated contact for escalated or high‑priority cases, guaranteeing timely and clear communication.
• Uphold all compliance and privacy standards across interactions.
• Communicate confidently and clearly across phone, email, and internal systems with accuracy, empathy, and a service-first tone.
• Deliver a fast, frictionless, concierge-style experience that builds trust and strengthens long-term client relationships

What We’re Looking For

• Minimum 1 year customer service experience - USA campaign experience is imperative
• Experience in a Financial Service Environment / Health Care industry
• A service superstar who loves solving problems and making people feel valued
• Calm, confident, and professional under pressure
• Detail‑oriented with excellent communication skills

Salary Range And Work Times To be discussed at the interview stage

What We Offer

• A dynamic, supportive environment
• Opportunities to grow with a premium service team
• Performance based incentives
• Tenure recognition bonuses
• Attendance based bonus
• Breakfast every Monday
• Employer funded medical insurance

Core Behavior Huntswood’s employees are described as dependable, driven and collaborative.

The job holder should align to our 6 Fundamental Values:

• Bring Your “A” Game
• Strive For Greater
• Enable and empower all employees
• Do the right thing
• Own it
• Deliver unbelievable service

"It's not just about what we do, but the way we do it. And it's our values that make us special." NB: All appointments are subject to the positive outcome of pre-employment verification checks

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