Customer Service Advisor- Arabic Speaking

Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. The group offers a unique blend of industry and sector specialists who together provide market-leading airport experiences, loyalty and customer engagement, and insurance solutions for over 400 million consumers.

Collinson is the operator of Priority Pass, the world’s original and leading airport experiences programme. Travellers can access a network of 1,500+ lounges and travel experiences, including dining, retail, sleep and spa, in over 650 airports in 148 countries, helping to elevate the journey into something special. We work with the world’s leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide.

Purpose of the Job

Taking inbound calls in a professional manner; handling and overcoming objections in a professional and effective manner; adhering to targets; taking inbound calls from an international customer base; handling both internal and external email correspondence to and from clients in line with quality standards; working towards resolution time periods, quality standards and targets.

Requirements:

• Must be Fluent in Speaking, Writing and Reading Arabic
• Dealing with clients telephonically – above average telephonic communication skill
• Ability and willingness to work weekends and shifts as and when required
• Proven exposure to flexibility and easily adaptable to pressurized environments and change
• Proven customer service orientation and problem-solving ability in previous roles/career
• Must have applied foreign language in a corporate environment
• Ability to multitask

Nice to haves:

• Experience with working to targets
• Familiarity with call centre culture/environment
• Exposure to travel, either work related or extensive personal travel

Targets (weekly/monthly and incentive)

• Reaching call resolution timeously
• Reaching targets on a daily, weekly and monthly basis
• Adherence to schedule
• Meeting quality assurance selected targets
• Meeting all agreed KPI`s
• Develop excellent relationships with all stakeholders

Days of work: Mon to Sun 24/7 (rotational roster, varied shifts – see below )

(05:00–14:00; 06:00–15:00; 10:00–19:00; 11:00 – 20:00; 20:00–05:00; 21:00–06:00; (Shift do change due to daylight saving for the UK and USA)

Special arrangements: Working SA Public holidays