Customer Experience Manager

TELUS Digital

Cape Town, Western Cape

Salary not listedFull-time · Posted 4 weeks ago

Job description (preview)

Position Title: Manager, CX OPERATIONS QAAs a Manager, CX OPS QA, you will lead the overall QA strategy and performance for your assigned local/regional accounts. Your primary focus will be on the daily management of the QA team, ensuring they achieve performance targets and consistently deliver high-quality output. You will also be the main advocate for maintaining QA standards at the local/regional level.ResponsibilitiesDirectly manage the performance of Sr TLs, CX OPS QA/ TLs, CX OPS QA and …

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Found on Adzuna · Posted 4 weeks ago