CRM Test Engineer | Technology

We’re Hiring: CRM Test Engineer

Help deliver Salesforce releases that are reliable, secure and ready for every merchant interaction.

Business Unit: Technology

Reports to: CRM QA & Testing Manager

Why This Role Matters

Every enhancement to our CRM platform impacts how merchants are onboarded, supported and served. The quality of every release depends on disciplined testing that identifies issues before they reach production.

As a CRM Test Engineer, you will execute structured testing across the Salesforce ecosystem, ensuring every system change is validated against business requirements and meets the quality standards expected by our customers and internal users. Through rigorous test execution, defect management and continuous improvement, you will help deliver reliable CRM solutions that enable exceptional merchant experiences.

About Lesaka

Lesaka is a fintech company on a mission to digitise commerce in Africa. We are listed on NASDAQ (LSAK) and the JSE (LSK) and serve merchants, consumers and enterprises across the continent. From spaza shops and taxi ranks to restaurants and city traders, our products power the small exchanges and the big steps of African commerce.

One platform. Many products. One ambition: to be the most loved Merchant Operating Platform in Africa.

How We Operate

Our strategy starts from a simple operating truth. Exceptional customer experiences come from exceptional staff experiences. We balance four pillars across everything we do:

• Customer Experience
• Staff Happiness
• Cost Discipline
• Risk Control

Each one amplifies the others when properly aligned. We have organised around one merchant journey with clear execution and accountability.

Our North Star

Deliver exceptional experiences to our customers and our staff.

We measure ourselves against CHAP (Customer Happiness), SHAP (Staff Happiness), Cost-to-Serve Efficiency and Regulatory Impact.

Happy customers. Happy staff. Disciplined cost. Controlled risk.

The Role

You will execute functional, regression and user acceptance testing across the Salesforce CRM platform, ensuring every enhancement, integration and release is thoroughly validated before deployment.

Working closely with Business Analysts, Product Managers, Developers and the CRM QA team, you will prepare test cases, execute structured testing, identify defects and validate fixes to ensure every release is production ready.

The role contributes directly to Customer Experience through reliable CRM functionality, Cost Discipline through efficient testing and early defect detection, and Risk Control through disciplined quality assurance and release validation.

What You'll Own

Test Planning & Preparation

• Analyse business and functional requirements to understand testing scope.
• Develop detailed test cases and test scenarios aligned to user stories.
• Prepare test data and test environments for execution.
• Identify risks, edge cases and testing dependencies.
• Collaborate with Business Analysts and Product Managers to clarify requirements.

✅ Test Execution & Functional Validation

• Execute manual testing across Salesforce CRM features and business workflows.
• Validate functionality against defined business requirements.
• Perform regression testing to protect existing functionality.
• Record, track and report testing outcomes accurately.
• Ensure all planned testing activities are completed within agreed timelines.

Defect Identification & Management

• Identify, log and classify defects with clear reproduction steps.
• Track defects through their lifecycle until resolution.
• Work closely with developers to resolve issues efficiently.
• Validate fixes through structured retesting.
• Analyse recurring defects and identify improvement opportunities.

Release Validation & UAT Support

• Support User Acceptance Testing (UAT) activities.
• Validate releases before production deployment.
• Ensure all acceptance criteria have been fully met.
• Assist business users during UAT execution.
• Confirm production readiness for CRM releases.
• ️ Test Improvement & Automation Support
• Identify opportunities to improve testing processes and quality.
• Support the development and maintenance of automated test cases.
• Maintain accurate and reusable test documentation.
• Contribute to continuous improvement initiatives across QA.
• Partner with the CRM QA & Testing Manager to improve testing efficiency.

What You'll Bring

You enjoy finding issues before customers do. You are methodical, detail-oriented and take pride in ensuring every solution performs exactly as intended before it reaches production.

• Experience executing structured software testing across enterprise applications.
• Knowledge of Salesforce CRM or similar CRM platforms.
• Strong understanding of manual testing, regression testing and functional validation.
• Experience using defect management tools such as JIRA or Azure DevOps.
• Understanding of Agile delivery practices and sprint-based testing.
• A continuous improvement mindset with an interest in test automation.

How You'll Show Up

• Devoted to Quality. You are committed to delivering defect-free solutions.
• Accurate. You pay close attention to detail and validate every requirement thoroughly.
• Structured. You follow disciplined testing processes and documentation standards.
• Accountable. You take ownership of testing outcomes and quality.
• Analytical. You investigate defects and identify root causes.
• Collaborative. You work closely with Product, Development and QA teams to deliver exceptional customer experiences.

Experience & Qualifications

Experience

• Two to five years' experience in Software Testing or Quality Assurance.
• Experience testing CRM systems or enterprise business applications.
• Exposure to Agile delivery environments.
• Experience with functional, regression and user acceptance testing.
• Experience using defect tracking and test management tools.

Qualifications & Certifications

• Diploma or Degree in Information Systems, Information Technology or a related discipline.
• ISTQB Foundation Certification.
• Salesforce Certification (Administrator or Platform).
• Agile or Scrum certification.

Ready to Build With Us?

If helping deliver high-quality Salesforce solutions and ensuring every CRM release meets the highest standards is the kind of work you want to be part of, we want to hear from you.

Apply now or share this opportunity with someone exceptional.

Should you have any queries, please contact Zeenat Paruk