Content Specialist (Product)

We are X, bigly labs, Dis-Chem's high-performance innovation hub; a place where bold ideas meet data, design, and radical customer focus to reimagine what healthcare can be.

Our mission is to power the future of healthcare by lowering costs, unlocking new possibilities, and improving access to healthcare for all South Africans. We do this through cutting-edge digital solutions that deliver smarter, more human, and truly patient-focused experiences. Here, your work is not limited to a whiteboard; it becomes real. It drives decisions, shapes experiences, and moves healthcare forward. We are driven by one big question: How do we use data and today's technology to build breakthroughs to better health?

There's only one question left: are you ready to make healthcare smarter, and actually mean it?

As a Content Specialist, your role is to be responsible for day-to-day assembly and deployment of digital content across Dis-Chem's app, website, and digital platforms. Work effectively across multiple teams and external partners to deliver world-class digital content that supports business objectives and enhances customer experience across all digital touchpoints.

WHAT WE'RE LOOKING FOR?

Minimum Requirements

• Education: Matric or equivalent Senior Certificate
• Experience: Minimum 2–3 years' experience in online/app environment including experience in CMS
• Technical Skills: Proficiency in CMS platforms, basic design tools, and Microsoft Office suite
• Digital Platforms: Experience with ecommerce platforms and mobile app content management

Preferred Qualifications

• Diploma or Degree in Marketing Management
• Experience in retail, online advertising, or eCommerce
• Knowledge of SAP Commerce Cloud, Braze, and SAP CDC platforms
• Understanding of digital marketing and content optimisation

WHAT YOU WILL BE DOING?

• Manage e-commerce product catalogue and product listings across all digital platforms
• Execute category BMC (Base Merchandise Category) mapping and maintain taxonomy alignment
• Update new and existing content within ecommerce platforms through backend systems
• Own and manage Product Detail Pages (PDPs) across platforms.
• Coordinate special online promotions, online exclusives, and one-day deals
• Administer banners, blocks, pages, badges in CMS systems (SAP Commerce Cloud, Braze)
• Compile monthly content calendars for app, website, and marketplace execution
• Ensure accurate category BMC mapping and alignment to business merchandising rules.

WHO YOU ARE?

• Comprehensive understanding of digital content management, e-commerce platforms, and product cataloguing
• Have problem-solving abilities for content-related challenges with appropriate escalation
• Have a good understanding of retail operations and how content impacts customer experience
• Manages individual content projects and coordinates with multiple stakeholders

Our values show up in how we think, build, and make choices that make an impact. We are building a culture that drives progress; one that fixes friction, chases what changes, and owns the outcome. We design with tomorrow in mind, ask sharper questions, and answer them with care, urgency, and systems that scale.

Think you've got energy, curiosity, and guts? Come hold the space, make it matter, and own a breakthrough.