Call Centre Agent

Career Start is seeking four energetic, results-driven Call Centre Agents to join our fast-paced internal team. This is a premium opportunity for an ambitious professional who thrives in a high-reward, high-performance environment. This role is specifically focused on high-performing sales and service individuals who are ready to support our brand’s mission of global excellence. You will act as a frontline brand ambassador to engage candidates, maximize outreach, and drive conversion metrics with world-class professional precision.

Daily Responsibilities

• High-Volume Outbound Outreach: Execute 80–100 daily targeted calls to prospective candidates and leads, consistently driving engagement and pipeline growth.
• Lead Qualification & Nurturing: Evaluate candidate profiles, conduct initial pre-screenings, and guide high-potential talent smoothly through our recruitment funnel.
• Database & CRM Management: Maintain 100% accurate, real-time digital records of all interactions, call outcomes, and next-step actions on our central tracking system.
• Performance Metric Delivery: Consistently meet or exceed daily and weekly Key Performance Indicators (KPIs), focusing on call duration, contact rates, and conversion targets.
• Brand Representation: Handle all inquiries with a polished, authoritative, and helpful demeanor to ensure our brand consistently represents "world-class" quality standards.

Requirements

• Proven Experience: A solid track record of success in an outbound call centre, telemarketing, or telesales environment, with a demonstrated ability to close or convert.
• Market Awareness: Deep comfort navigating fast-moving target audiences, aligning with the high volume of Call Centre and Customer Service vacancies currently in the Cape Town market.
• Communication Skills: Exceptional verbal and written communication skills with a persuasive, high-energy, and empathetic tone suitable for representing a leading professional growth platform.
• Resilience & Drive: A thick skin and high intrinsic motivation to maintain an optimistic, high-performing output throughout intensive calling campaigns.
• Self-Direction: Proven discipline to manage daily call lists independently and hit volume targets without requiring constant supervision.

Ideal Candidate

The ideal candidate will be:

• Target-driven, competitive, and highly motivated by financial incentives and commissions.
• Articulate and highly proactive when building rapport and handling objections over the phone.
• Disciplined and organized, ensuring that customer records and pipeline data are handled with extreme care.
• Comfortable working within structured processes, specifically regarding CRM logging and strict performance tracking.
• Able to work independently and manage high call volumes effectively during peak traffic windows.

What We Offer

• Uncapped Earning Potential: A lucrative commission structure designed to heavily reward top performers who exceed their baseline targets.
• Professional Stability: Join an established brand with a 16-year track record of success and consistent operational growth.
• High-Performance Infrastructure: Access to modern dialer technology, CRM platforms, and a continuous stream of high-quality leads to assist in your daily duties.
• Direct Impact: Work directly within a flat organizational structure where your performance is recognized and rewarded by the primary decision-makers.

How to Apply

To ensure your application is reviewed by our leadership team, please apply exclusively through our official website at careerstart.co.za.

Job Summary

• Role: Call Centre Agent
• Employment Type: Full-Time
• Location: Cape Town
• Salary: R8,000 – R10,000 (Per Month) + Uncapped Commission
• Reference: CS-CC-2026

Pay: R8 000,00 - R10 000,00 per month

Application Question(s):

• I understand that to move to the Leadership Review stage, I must have a completed profile synced at careerstart.co.za? Yes / No
• For external video interview scheduling compatibility, please confirm your primary contact email:

Work Location: In person