Call Centre Agent

Financial Mediators Finmed

Pretoria, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Job Title: Call Centre Agent – Debt Reconciliation

Department: Sales
Location: Office Coordination
Employment Type: Full-time

Job Summary

Sales Agent – Debt Reconciliation is responsible for supervising and guiding a team of debt reconciliation officers or field agents to ensure accurate account reconciliation, timely recovery, and compliance with company policies and regulatory requirements. The role focuses on performance management, quality control, and operational efficiency while maintaining ethical collection practices.

Key Responsibilities

Supervise and manage a team of debt reconciliation officers/field agents
Assign daily targets, territories, and case allocations
Monitor reconciliation progress, recovery performance, and accuracy of records
Review and approve reconciliation reports, settlements, and payment confirmations
Ensure adherence to legal, regulatory, and ethical debt recovery standards
Conduct regular team meetings, coaching, and performance reviews
Handle escalated customer cases, disputes, and complex reconciliations
Coordinate with internal departments (Finance, Legal, Compliance)
Prepare daily, weekly, and monthly performance and reconciliation reports
Train new team members on processes, systems, and best practices
Ensure proper documentation and data confidentiality

Requirements & Qualifications

2–5 years of experience in debt collection, reconciliation, or credit control
At least 1–2 years in a call center agent role
Strong understanding of reconciliation processes and recovery cycles
Knowledge of relevant debt collection laws and compliance standards
Proficiency in MS Excel, CRM systems, or reconciliation software

Skills & Competencies

Leadership and team management skills
Strong analytical and reconciliation abilities
Excellent communication and negotiation skills
Problem-solving and conflict resolution
Attention to detail and accuracy
Ability to work under pressure and meet targets

Key Performance Indicators (KPIs)

Recovery and reconciliation success rate
Accuracy and timeliness of reconciled accounts
Team productivity and target achievement
Compliance and audit performance
Customer dispute resolution turnaround time

Working Conditions

Office-based with periodic field coordination
May require extended hours during peak recovery periods

Compensation & Benefits (Optional)

Competitive salary with performance-based incentives
Team performance bonuses
Career growth and leadership development opportunities

Job Type: Full-time

Pay: Up to R10 000,00 per month

Work Location: In person

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Pretoria?

Many call centre roles in Pretoria are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 1 weeks ago