Call Centre Agent (Debt Collection)

Bongo Credit is a new consumer finance business being established in South Africa, backed by the experience of an international financial services group.

We are built on the principles of responsible lending, fair customer treatment, and full transparency - because we believe people deserve to understand exactly what they are signing up for.

We assess affordability carefully, protect customer data, and operate in full compliance with South African laws and regulatory requirements.

Our mission is simple: to provide financial products that are clear, accessible, and genuinely suitable for the people who use them.

As we grow, we are committed to building lasting relationships - with our customers, our partners, and the regulators we work alongside.

If you want to be part of building something meaningful from the ground up.

Elevate your future: Join our adventure!

YOUR MISSION

• Conduct outbound collections calls to customers with overdue accounts, applying firm but fair recovery techniques in line with the National Credit Act and regulatory guidelines
• Negotiate payment arrangements and settlements that are realistic for the customer while protecting the business's recovery objectives
• Handle inbound queries from customers regarding outstanding balances, payment plans, and account status
• Identify customers in financial hardship and escalate appropriately, offering suitable payment solutions with empathy and professionalism
• Achieve and exceed daily, weekly, and monthly collections and recovery targets
• Accurately capture, update, and maintain all customer interaction records in internal systems
• Adhere strictly to compliance requirements, scripting standards, and quality benchmarks — always treating customers fairly
• Contribute to team performance and share best practices across the collections floor

YOUR PROFILE

• Minimum 6 months of call centre experience, preferably in collections or credit
• Proven track record of meeting or exceeding collections targets
• Solid understanding of the collections process, debt recovery lifecycle, and NCA compliance
• Strong negotiation, communication, and persuasion skills
• Matric / Grade 12 or equivalent qualification
• Resilient, motivated, and able to maintain performance under pressure
• Empathetic approach — able to balance recovery goals with fair customer treatment
• Comfortable in a fast-paced, target-driven, and rapidly evolving environment
• Strong ownership mindset with a focus on delivering measurable results
• Consistent adherence to processes, quality standards, and compliance requirements
• Experience in consumer finance, personal loans, or fintech collections will be a strong advantage

WHAT WE OFFER

• Shared Success, "We Win Together" – a culture built on collaboration, trust, and achieving ambitious goals together
• International exposure through collaboration with colleagues and markets across Europe and Africa
• Meaningful work that contributes to financial inclusion and creates positive impact in the communities we serve
• Opportunities to influence change, drive improvements, and see your contributions translate into real business results
• Continuous learning and tailored development opportunities to support your professional growth
• A diverse and inclusive workplace where different perspectives are valued and encouraged
• Modern employee benefits package, including health insurance, lunch allowance, special day-off package, paid mobile calls, and parking
• Flexible and supportive work environment that promotes a healthy work-life balance
• Competitive salary, complemented by result-oriented bonus opportunities

Application Question(s):

• What is your availability?
• What is your salary expectation?
• Please note that this role is a 2 year contract. Would you like to proceed with the recruitment process?

Experience:

• Call Centre Agents: 1 year (Required)

Work Location: In person