call center agent

FOLOYI SM

Pietermaritzburg, KwaZulu-Natal

Salary not listedFull-time · Posted 3 days ago

Call centre and BPO work is a major employer of young South Africans, with inbound, outbound and international campaigns hiring matriculants for full training.

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Job description

Job Summary:

We are seeking a highly motivated and customer-focused Call Centre Agent to join our team. As a Call Centre Agent, you will be responsible for handling inbound and outbound customer calls, providing excellent customer service, resolving customer complaints, and meeting sales targets.

Key Responsibilities:

1. Customer Service: Respond to customer inquiries, complaints, and feedback via phone, email, or chat.

2. Sales: Meet sales targets by promoting products or services to customers.

3. Issue Resolution: Resolve customer complaints and issues in a timely and professional manner.

4. Performance Metrics: Meet performance metrics such as call handling time, first call resolution, and customer satisfaction.

Requirements:

1. Excellent Communication Skills: Strong verbal and written communication skills.

2. Customer Service Skills: Ability to provide excellent customer service and handle customer complaints.

3. Sales Skills: Ability to meet sales targets and promote products or services.

4. Problem-Solving Skills: Ability to resolve customer complaints and issues.

Job Types: Full-time, Permanent

Pay: R500,00 - R1 000,00 per month

Work Location: In person

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Good to know

What does this call centre job pay?

This listing does not state a salary. As a guide, call centre roles in South Africa typically pay R6 000 to R14 000 a month (indicative).

Do I need experience for call centre jobs in Pietermaritzburg?

Many call centre roles in Pietermaritzburg are open to candidates with little or no experience. Read the listing for its exact requirements.

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Found on Indeed · Posted 3 days ago