Business Support Manager

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ATTENTION AMBITIOUS APPLICANTS: At Kumi, we treat our business and our team with immense care, which means we do not filter human potential based on an uploaded CV alone. We have a deliberate, 5-step application process outlined below. Only candidates who invest the time to complete our assessment and follow through with the second step as well will have their profiles reviewed by our team. Thank you.

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Hi! Are you an exceptionally organized, proactive professional seeking an engaging role where your operational and administrative talents can shine? At Kumi, business support is anything but ordinary. It's dynamic, challenging, and deeply rewarding. Each day presents opportunities to solve unique situations, collaborate across inspired teams, contribute to creating meaningful experiences for people and blending precision with purpose. If you want to make a difference as an execution specialist - this position might be the perfect opportunity for you:

• Location: Our Offices in Camps Bay, Cape Town
• Employment: Full-Time
• Starting Date: Immediately or upon agreement

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What We Do at Kumi and Why

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Specialising in the vacation rental business, our purpose goes way beyond successfully managing rental properties and beautiful holiday homes along the Atlantic Seaboard. At Kumi, with a team of highly motivated and passionate people, we turn houses into homes and vacations into unforgettable memories, enriching the lives of our guests, homeowners and ourselves.

Our space at Kumi is inclusive, where everyone feels valued and safe to be themselves. We support each other to grow and learn every day, ensuring that work brings purpose and fulfilment to our lives. By joining Kumi, you will be part of a journey that goes beyond professional success, contributing to a legacy of mindful luxury and sustainable excellence.

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Your Role & Impact

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As a Business Support Manager at Kumi, you play a pivotal role in our daily business operations, ensuring exceptional organization, compliance, and workplace efficiency. Reporting directly to the Head of Business Support, your work will be instrumental in executing a seamless operational foundation that underpins everything Kumi strives to achieve. You will act as a central hub, protecting company assets and keeping our fast-moving workspace running flawlessly.

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Your Unique Profile

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Profile: Personal Qualities

• Precision and reliability: Strong attention to detail and a commitment to handle your tasks with care and maintaining accuracy across all records.
• A strong sense of responsibility, exceeding the average!
• Excellent organisational and time-management skills, with the ability to balance multiple priorities effectively.
• Positive attitude and able to cope with challenging situations with a proactive mindset.
• High career aspiration with a clear desire to master operations, optimize systems, and contribute to long-term business efficiency.
• Team player with excellent communication and interpersonal skills.

Profile: Professional Skills

• Diploma or Bachelor’s degree in Business Administration, Operations Management, or a related field.
• Minimum of 2–3 years of experience in an operations, office management, or high-level administrative coordination role, preferably within property management or luxury hospitality.
• Highly tech-savvy with proficiency in Google Workspace or MS Office application suites, and an inherent ability to quickly master property management system (PMS) operational interfaces.
• Baseline understanding of South African compliance structures, basic HR administration framework, vendor procurement systems, and Occupational Health & Safety (OHASA) guidelines.
• Valid driver’s license and own reliable transport.

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Your Key Responsibilities

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Office Administration & Facilities Management: Oversee the day-to-day administration and efficient operation of all office facilities. Manage office equipment, furniture, and technology assets, including procurement, allocation, maintenance and replacement.

Asset Register Control: Maintain an accurate company asset register and oversee asset audits, issuance, and returns across the workspace and operations.

Telecommunications, Printing & Office Supplies: Manage office telecommunications services, including internet, landlines, mobile phone contracts, airtime, and data allocations. Coordinate maintenance, servicing, consumables, and supplier relationships. Procure and manage stationery, office supplies, and printing materials, ensuring adequate stock levels while monitoring expenses to implement cost-control measures.

Information Technology Coordination: Act as the direct liaison between the company and external IT service providers. Coordinate employee device setup, software access, and system permissions. Maintain software subscriptions, licenses, and user access records while supporting employee onboarding and offboarding from a technology perspective. Monitor and escalate IT support issues to ensure timely resolution.

Compliance, Health & Safety: Oversee compliance across office operations and managed short-term rental properties. Ensure strict compliance with OHASA requirements, company policies, and applicable legislation. Maintain health and safety documentation, risk assessments, incident records, and statutory files. Coordinate inspections, audits, corrective actions, safety equipment servicing, and emergency procedures.

Supplier, Vendor & Procurement Management: Maintain the company's supplier, contractor, and service provider database and records. Manage supplier relationships, contracts, service agreements, and renewals. Coordinate procurement requests from operational departments, obtain necessary internal approvals, source competitive quotations, compare suppliers, place orders, and monitor deliveries against budgets.

Operational & Executive Support: Provide administrative and operational support to directors and senior management, including coordinating meetings, calendars, travel arrangements, and management logistics. Assist with the implementation and maintenance of company procedures, systems, and operational standards. Coordinate internal logistics, documentation, reporting, and interdepartmental communication.

HR Administration Support: Provide basic HR administrative support in conjunction with management and external HR or payroll providers. Coordinate onboarding, offboarding, inductions, staff documentation, uniform management, and asset allocation. Assist with scheduling interviews, performance reviews, disciplinary meetings, and training sessions while ensuring absolute confidentiality and POPIA compliance.

NB: This role demands a hands-on professional with strong attention to detail, capable of managing tasks independently while driving precision and excellence across all our business support operations.

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What’s in it For You

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• Work with purpose and vision in a dedicated and inspiring team.
• Celebrating creativity, ownership, and initiative.
• Business support in a dynamic, challenging, and deeply rewarding environment.

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5-Step Application Process

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Our hiring procedures a