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Business Analyst

Momentum Health

Centurion, Gauteng

Salary not listedFull-time · Posted 1 weeks ago

Customer service roles in retail, banking and BPO reward strong communicators and are a common entry point for matriculants.

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Job description

Introduction Through our client-facing brands Momentum Group, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations. We help people grow their savings, protect what matters to them and invest for the future. We help companies and organisations care for and reward their employees and members.

Disclaimer As an applicant, please verify the legitimacy of this job advert on our company career page.

Role Purpose Perform detailed analysis, document processes and perform user acceptance testing to support development of innovative solutions to enable business objectives.

Requirements Qualification:

  • Matric / Grade 12 (Essential)

  • Business Analysis, Information Technology, or related degree/diploma (Essential).

  • Business Analysis certification (eg. BABOK/CBAP) (Desirable).

Experience:

  • 3 - 5 years of proven experience in Business Analysis.

  • Healthcare experience would be beneficial.

  • Experience working with cross-functional project teams will be beneficial.

Duties & Responsibilities INTERNAL PROCESS

  • Keep abreast of latest IT trends and practices to optimise service offering and minimise risk.

  • Gather and interpret requirements from key stakeholders/customers in line with business analysis frameworks.

  • Analyse and understand the business requirement and through a structured process document, validate and translate these into requirement specifications and functional specifications to be used by developers in crafting technical solutions and by testers to test and confirm successful delivery of solutions to the requirement.

  • Contribute to translating the business goals into design in line with systems architecture.

  • Act as a liaison between key stakeholders/customers and the project team to determine customer needs and translate these into business requirements.

  • Oversee the quality delivery of requirements and business process specifications that meet the agreed deliverables in line with best practices and business process.

  • Collaborate closely with solution teams and a variety of endusers to ensure requirements compatibility and end user satisfaction.

  • Participate in the solution design process to make recommendations to create and enhance solutions that are innovative, repeatable and sustainable and solve complex business problems.

  • Participate in User Acceptance testing and guide users to ensure that the designed solution ultimately meets business requirements.

  • Define the success criteria using scenario testing and test cases to ensure that testing covers all aspects of the business specification.

  • Test and validate the functionality of all technical solutions in line with business requirements on completion of development to ensure that business requirements are met in the implemented solutions.

  • Define reporting requirements and integration points on affected components using diagrammatic representations.

  • Collaborate with various business areas and teams to ensure integration and consistency of solutions across business.

Competencies

  • Examining Information: Analyses and processes information asks probing questions strives to find solutions to problems.

  • Documenting Facts: Writes fluently when documenting facts understands arguments logically focuses on finding facts.

  • Interpreting Data: Interprets data rationally by quantifying issues applies technology as a means to evaluating data evaluates information objectively.

  • Adopting Practical Approaches: Applies practical skills when investigating issues prefers to learn by doing is practically minded and applies common sense.

  • Exploring Possibilities: Is conceptual when developing ideas applies theories to problem solving prefers to learn by thinking and identifying underlying principles.

  • Articulating Information: Is articulate in giving presentations is eloquent and explains things well projects social confidence when articulating information.

  • Challenging Ideas: Prepared to disagree and question assumptions challenges ideas and established views comfortable arguing own perspective.

  • Meeting Timescales: Is target focused and meets deadlines is punctual and keeps to schedule is reliable in finishing tasks.

Good to know

What does this customer service job pay?

This listing does not state a salary. As a guide, customer service roles in South Africa typically pay R7 000 to R17 000 a month (indicative).

Do I need experience for customer service jobs in Centurion?

Many customer service roles in Centurion are open to candidates with little or no experience. Read the listing for its exact requirements.

How do I apply for this job?

Tap "Apply on Indeed" to open the original listing, where you can read the full description and apply directly. JobsZA never charges you to apply, and you should never pay money to get a job.

Found on Indeed · Posted 1 weeks ago

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