Business Analyst

Are you a data-driven professional who thrives on turning commercial numbers into clear, reliable insights that leadership can act on? Join our Commercial team as a Business Analyst in Stellenbosch or Plattekloof, where you will build and govern the commercial reporting, forecasting and commission calculations that the entire business depends on.

This role is ideal for an analytical specialist with a strong command of BI tools and SQL who is ready to own the single source of truth in a high-growth telecoms environment.

What you'll do:

• Build and maintain daily, weekly and monthly commercial reports and dashboards, delivered to an agreed cadence
• Hold and govern the single commercial data set, run data quality checks, and ensure Exco and regional numbers always reconcile
• Produce and run the commercial forecast and apply attribution rules accurately, eliminating double-counting across national and regional figures
• Turn data questions from function heads into clear, usable analysis that supports decision-making across the commercial line
• Map, document and improve commercial processes in collaboration with function heads
• Own commission calculations across the business, applying agreed rules accurately, on time, and keeping the logic fully documented and auditable

What you'll need:

• A relevant tertiary qualification in data, analytics, statistics, commerce or a related field
• SQL or BI certification advantageous
• 3 to 5 years of experience in a commercial, business or data analyst role, ideally in telecommunications, internet services or a subscription business
• Strong command of BI and reporting tools and SQL or equivalent, working with a data warehouse or data lake
• Forecasting and analytical capability, fluent in commercial metrics such as ARPU, cost of acquisition, churn and take-up
• Accuracy and a discipline for data quality and reconciliation
• Experience running commission or incentive calculations with the discipline to keep them auditable
• Business process mapping and improvement experience
• Ability to present numbers clearly to non-technical audiences

What we offer:

• Exposure to a dynamic workplace
• A chance to grow your skills through our internal academy
• A friendly, team-driven environment
• Group Risk Benefits
• Medical Benefits
• Health and Lifestyle Programmes

Important Disclaimer:

• Please ensure that the information you provide in your application is true, accurate, and correct.
• Preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in line with Herotel's Employment Equity Plan.
• By submitting an application, you consent to the processing of your personal information in accordance with POPIA for recruitment purposes. For more details on how we handle personal information, please refer to our Privacy Policy on our website (https://herotel.com/compliance).
• If you do not hear from us within 14 days, please consider your application unsuccessful.