Answer U – For Every Student, For Every Question

Attending college for any student—no matter their background—comes with its fair share of challenges to navigate. Whether it’s a freshman, transfer student or even a senior, there are times when students come across difficult situations and just don’t know what to do.

This is why immediate and clear access to student support is essential, and it’s why the U has initiated the Answer U service.

Answer U provides extra support, taking questions in a centralized and accessible way and connecting students to the right resources. Students bring a simple or complex question to Answer U—whether it be in-person, via chat or via phone—and if it requires further coordinated care on campus, Answer U staff facilitate that connection. This will allow students to navigate their experience on campus with autonomy, confidence and support without requiring knowledge of every office and resource on campus.

“If the student is confused about who to talk with about changing a class, we’ll help them find their advisor and make an appointment with them,” said Answer U Manager Allison Allred. “We’ll still be helping with their regular library questions, but we’re expanding the help to include resources beyond the library, where we can guide students to places like the Counseling Center, or to Student Services or the Center for Campus Wellness—wherever that student needs to be.”

The Answer U service was developed out of the university’s commitment to student success and the initiative to increase the student retention rate. The Marriott Library is piloting the first location for Answer U, with other campus hubs to be developed down the road.

“We have always been keenly focused on student success and retention,” said Mitzi Montoya, Provost and Executive Vice President for Academic Affairs. “I’m delighted to see the launch of Answer U, which will guide students to essential services needed at the very start of their academic journey and take them all the way to graduation.”

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