Amazon FBA Operations Manager (Remote)

Operations Manager - Amazon USA Private Label

We are seeking a highly skilled Operations Manager to lead our Amazon USA private label

business. This is a hands-on, high-responsibility role that combines strategic leadership with

daily operational execution. You will both manage and actively participate in core

operational activities - overseeing the Supply Chain Manager, handling Amazon account

health, and ensuring smooth coordination across logistics, purchasing, and marketplace

operations.

The ideal candidate thrives in a fast-paced, high-growth environment, is extremely detail-

oriented, and enjoys mentoring a small team while staying hands-on in operations.

This role is 50% individual contributor and 50% manager. Reports to COO.

Highlights

• Full-time 40 hours per week
• Competitive salary based on experience.
• Performance-based incentives/bonuses.
• Professional growth opportunities in e-commerce
• Remote position
• Health insurance stipend
• Paid vacation

90 Day Objectives

• Master day-to-day supply chain and operations: Fully understand all processes

from China supplier production to 3PL and Amazon FBA, including logistics,

inventory management, and issue resolution.

• Learn and master Amazon Seller Central: Understand workflows for order

management, account health, and compliance, while building the skills to

independently identify and resolve policy, IP issues (if any), or operational issues.

• Understand and apply seasonal forecasting: Learn existing forecasting models,

analyze historical sales data, and consider seasonal factors to ensure accurate

demand planning.

• Submit actionable demand forecasts: Produce reliable demand forecasts that

aligned with seasonal trends and operational constraints.

Key Performance Indicators

• Healthy Inventory Levels - Target 60-90 days inventory available at 3PL warehouse

for each SKU

• Less than 8 SKUs overstocked beyond forecast period (typically 6 months)
• Less than 4 SKUs overstocked at Amazon FBA (greater than 75 days inventory)
• Less than 2 SKUs understocked at Amazon FBA (less than 21 days inventory)
• Amazon Inventory Performance Index (IPI) - Greater than 465

Key Responsibilities:

Operations & Supply Chain

• Oversee the Supply Chain Manager and ensure end-to-end supply chain operations

run smoothly, from supplier production in China to 3PL warehouses in the USA, and

final delivery to Amazon fulfillment centers.

• Actively support the team during critical operational periods - stepping in to execute

and problem-solve logistics, customs clearance, or inbound delays.

• Provide guidance and make strategic decisions on inbound logistics, customs

clearance, and domestic transport.

• Maintain visibility on inventory levels and work with the Supply Chain Manager to

prevent stockouts or excess inventory.

• Bring hands-on experience in supply chain management, including creating and

managing seasonal and monthly forecasting models, with proven ability to make

accurate forecasts that guide purchasing and replenishment.

Amazon Marketplace Operations

• Oversee the Supply Chain Manager to ensure order management and supervise

Administrative Assistant in handling customer service and timely resolution of

account-related issues.

• Manage Amazon account health, including policy violations, IP complaints, and other

compliance issues, resolving them independently and efficiently.

• Hands-on expertise in Amazon Seller Central - directly executing operational tasks

when needed.

• Coordinate with internal teams to ensure the PPC team can adjust advertising

strategies based on inventory levels.

• Monitor product listings, rankings, and competitor activity to maintain

competitiveness.

Vendor & Purchasing Management

• Source, negotiate, and manage relationships with suppliers, freight forwarders, and

3PL providers.

• Evaluate vendor performance and ensure high-quality standards and on-time

deliveries.

• Oversee purchasing activities, ensuring cost-efficiency while maintaining product

quality.

• Step in to negotiate or manage critical supplier issues when escalation is required.

Leadership & Team Management

• Manage and mentor a small team of 2-3 operations staff.
• Establish clear processes, KPIs, and accountability for the team.
• Promote a continuous improvement culture, driving efficiency gains of "1% better

every day."

• Lead by example - working alongside the team in daily operations, modeling

problem-solving, and maintaining high execution standards.Balance strategic

direction with direct, hands-on involvement to ensure flawless execution.

• This role may also involve ad-hoc projects and other analysis or operational tasks

beyond those listed, as required to support the evolving priorities of the business.

Qualifications (Must-Have)

• 3+ years of hand-on experience in operations, supply chain, or logistics in an

Amazon environment.

• Extremely detail-oriented, process-driven, and highly organized, with a focus on

continuous improvement.

• Comfortable working in a fast-paced, dynamic environment with partial overlap to the

U.S. East Coast time zone.

• Strong knowledge of Amazon FBA logistics, 3PL operations, and international

shipments (China to USA), including customs and freight forwarding.

• Proven track record in forecasting, inventory planning, and demand analysis to

support seasonal and replenishment cycles.

• Hands-on experience managing Amazon account health, including policy violations,

IP complaints, and compliance issues.

• Solid understanding of how PPC advertising and marketing performance impact

inventory and operations.

• Fluent in English (required); strong communication and analytical skills.

Nice to Have

• Ability to speak Mandarin to communicate effectively with Chinese suppliers.
• Experience launching new products on Amazon.
• Familiarity with forecasting tools or third-party Amazon software (e.g., Helium 10,

SoStocked).

• Familiarity with Project Management tool (Clickup, Asana)
• Prior experience in managing small teams in eCommerce.
• Proficiency in Google Sheets/Excel for analysis and reporting.