Account Manager

Description

XE is a global currency business helping nearly 300 million people and thousands of businesses access the currencies that matter to them — with over 350,000 people trusting us with their international money transfers last year alone. We’re part of Euronet Worldwide’s (Nasdaq: EEFT) Money Transfer Segment, home to three trusted brands: Xe, Dandelion and Ria Money Transfer.

You’ll be part of a new-generation, data-driven sales team. Our systems watch hundreds of thousands of customer journeys and surface the moments that matter — a new high-value application, a large quote that never became a transfer, a good client who’s gone quiet — and put them in front of you as a prioritised queue. Your job is to turn those moments into completed transfers and loyal customers, at pace.

You don’t need FX experience to succeed here. What matters most is attitude, drive and a genuine willingness to learn. If you have strong sales fundamentals, resilience and the hunger to hit and beat targets, this could be the next stage in your career.

What You’ll Do

As a Client Services Executive at XE, you’ll sit at the heart of our Client Services operation. You will:

• Work a variety of high-potential opportunities — new applications, customers who quoted but didn’t trade, and clients whose activity has dropped off
• Guide new clients from account opening through to their first completed transfer — and their second, and their third — making every interaction feel exceptional
• Win back lapsed clients and rescue abandoned quotes with sharp, value-led conversations
• Switch between workflows as the business points you at the biggest opportunity — onboarding one week, win-back campaigns or compliance-driven outreach the next. Versatility is the job
• Spot clients with complex needs — forwards, market orders, very large transfers — and hand them warmly to our specialist UK team
• Own your daily, weekly and monthly numbers — conversion, first trades, win-backs, call quality and pace — and know exactly how to move them
• Follow the right processes and regulatory standards, always putting the client’s best interests first
• Build genuine expertise in the currency markets and payments industry, and share what works with the wider global team

Who You Are

We care more about attitude, potential and coachability than a perfect CV. You’ll succeed here if you have:

• Experience in a revenue-generating or sales role, ideally with a genuine interest in financial services
• A strong track record of hitting or exceeding KPIs — and an appetite for high-volume outbound work
• Energy for pace and variety — you’re motivated by working today’s best opportunities, not by protecting a territory
• High energy, strong communication skills — spoken and written
• Confidence handling client conversations, building trust quickly and always putting the customer first
• Resilience, grit and a strong work ethic in a fast-paced, target-driven environment — with the discipline to follow process under pressure
• Curiosity, openness to feedback, and a team-player mindset that thrives on sharing best practice across a global business
• Comfort with numbers — able to read your own performance data and act on it

You do not need prior FX experience.

What XE Offers

• The chance to join a globally recognised currency business with real product and real scale
• Training and the opportunity to build genuine expertise in the FX space
• Clear progression for strong performers — the best on this team will earn the most valuable work, including complex, high-value client conversations
• Exposure to a high-performance, global Client Services team
• A culture shaped by XE’s principles of Ambition, Responsibility and Community

If you want a role where you can make things happen, take on real responsibility and grow a strong career in financial services, XE is a great place to do it.

Through XE, Ria and the Dandelion network, we enable real-time cross-border payments across cash, bank, wallet and card rails for consumers, businesses and financial institutions worldwide.