Account Manager

Job Advert Summary

Develop and grow a portfolio of reseller accounts, with a strong focus on online marketplace and e-commerce customers. The role is responsible for achieving gross profit targets, building strategic customer relationships, identifying growth opportunities, and delivering outstanding customer experience while supporting supplier and company objectives.

Minimum Requirements

Qualifications & Experience

• 2+ years in Account Management, Sales or Business Development.
• Strong commercial and relationship management skills.
• Excellent communication, negotiation and presentation skills.
• Strong analytical and problem-solving ability.
• Ability to manage multiple priorities in a fast-paced environment.

Advantageous

• Experience with online retailers or marketplace customers.
• Understanding of e-commerce, digital merchandising and online promotions.
• Experience within technology, IT or consumer electronics.

Core Competencies

• Customer Focus
• Commercial Acumen
• Strategic Thinking
• Relationship Building
• Negotiation
• Planning & Organisation
• Collaboration
• Accountability

Duties and Responsibilities

• Manage and grow an assigned portfolio of reseller accounts.
• Achieve monthly gross profit target and strategic objectives.
• Build strong relationships with buyers and decision-makers.
• Develop and execute account growth plans.
• Identify new business opportunities within existing customers.
• Negotiate commercial opportunities that maximise long-term profitability.
• Analyse customer performance and recommend growth initiatives.
• Collaborate with Product, Marketing, Operations and Procurement teams.
• Prepare accurate sales forecasts and account reviews.
• Ensure excellent customer service and issue resolution.
• Support marketplace and e-commerce customers by improving product listings, promotions, assortment and online performance.
• Maintain a strong understanding of the technology market, competitors and customer trends.