2nd Line Technical Support Engineer (Remote & Onsite)

Confidential

Johannesburg, Gauteng

R14K - R14K/moFull-time · Posted 1 weeks ago

This role advertises R14K - R14K/mo.

Job description (preview)

Key Responsibilities Provide 2nd line technical support to residential and business customers. Troubleshoot fibre internet connectivity issues remotely. Diagnose and resolve network, router, LAN, and WiFi-related issues. Manage and update support tickets using Halo Helpdesk. Take ownership of escalated incidents from 1st line support. Ensure support requests are resolved within agreed SLA timeframes. Configure and troubleshoot WAN and WiFi routers. Investigate DHCP, packet loss, latency, and sp…

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Found on Adzuna · Posted 1 weeks ago